I went to Pollards Chicken in the London Bridge Shopping Center in Virginia Beach yesterday to get some party wings. With it being Super Bowl Sunday I figured they’d be busy, and I was right, the back of house was.
I love their Party Wings, so I placed an order for 30. I figured I’d eat some before and during the game. When I placed my order I was told it would be about 9 minutes. You just have to love the exactness, don’t you? Well after 15 minutes I inquired about my order and was told it would be right up.
At first I’m antsy because my wife and son are in the car. Then as time continues to tick by I start getting pissed.
I know they have a lot of phone-in and pre-orders, but I’m standing right in front of them.
After a total wait of 27 minutes I get my order, hot and fresh.
I had mixed emotions here because I was told 9 minutes and it took 27. Had I been told the truth from the outset I wouldn’t have been pissed off. I get it, I understand. But come on, tell the truth.
As much as I enjoy their wings, I’m not sure when or if I’ll go back.